Privacy
Policy.

Guided Feet respects your privacy. We handle personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the My Health Records Act 2012 and for NDIS participants the NDIS Code of Conduct and Practice Standards.

• Identity & contact: name, date of birth, address, phone, email, emergency contacts.
• Health & support information: disability, medical conditions, medications, allergies, behaviour support needs, goals.
• NDIS information: NDIS number, plan details, plan management type, nominee or guardian details.
• Service records: shift notes, incident reports, communications with you and your supports.
• Financial: billing, invoicing and payment details.

We collect information directly from you wherever possible at intake, during a Service Agreement, in shift notes, by phone, email or our website contact form. Where you consent, we may also collect information from your support coordinator, plan manager, family, guardian, doctor or the NDIA.

• To assess your needs and deliver supports safely.
• To meet our obligations under the NDIS, aged care and work health and safety laws.
• To bill for services and claim against your NDIS plan.
• To respond to incidents, complaints and feedback.
• To improve our services.

We only share your information where it is reasonably necessary, lawful, or you have given consent. This may include:

• Our support workers who deliver your supports.
• Your nominated plan manager, support coordinator, guardian or nominee.
• The NDIA, NDIS Quality & Safeguards Commission, or other regulators where required by law.
• Health professionals or emergency services in the event of a serious risk to your life, health or safety.
• Trusted service providers (e.g. accounting and IT) bound by confidentiality.

We do not sell your personal information and we do not disclose it overseas.

Records are stored in secure, access-controlled digital systems and, where required, locked physical files. We use encrypted transmission for online forms and limit access to staff who need the information to do their job. Workers are trained in confidentiality and sign confidentiality agreements.

We keep client records for at least 7 years from the end of services, or longer where required by NDIS, aged care or other legislation. Records relating to a child are kept until they turn 25.

You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong. Email guidedfeet2@gmail.com and we will respond within 30 days. We may need to verify your identity first.

Our website uses essential cookies and basic analytics to understand how it is used. We do not use cookies to identify individual visitors. You can disable cookies in your browser at any time.

If you believe we have mishandled your personal information, please contact us first using the details below. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Guided Feet Privacy Officer
Email: guidedfeet2@gmail.com
Phone: 0494 642 163